Help

There are no passwords. Go to Sign in, enter your email and we’ll send you a secure link. Open it on the same device and you’re in.

It usually arrives within a minute. Check your spam or promotions folder for an email from contact@zand.land, then try again from the sign-in page. Links only work once and expire after an hour, so always use the newest one.

You’re probably signed in with a different email from the one you paid with. Your account page shows which email you’re using. Sign out and sign in with the email on your receipt. If that doesn’t fix it, email us with the email you paid with.

From your account page, choose Manage billing, then Cancel. You keep your membership until the end of the year you’ve paid for and it simply won’t renew.

Both are on your account page under Manage billing. Stripe also emails a receipt every time you’re charged.

We’ll try your card again automatically over the next few days and email you a link to update it. Your membership stays active while that happens.

Yes. The price you see is the price you pay, with any VAT included.

Yes, a full refund within 14 days of any payment (joining or renewing), as long as you haven’t watched any members-only films since that payment. Email us from the email you paid with. If you were charged by mistake, email us any time.

Stripe. Your card details go straight to Stripe and never touch our servers. It shows on your statement as ZANDLAND MEMBERSHIP.

On the Members Only page, and in the Members Only row on the home page. Films with a MEMBERS badge play once you’re signed in.

Make sure you’re signed in with your membership email, then refresh the page. If it still won’t play, try another browser or turn off any ad or content blockers for zand.land. Still stuck? Email us which film and which device.

In Dispatches. Sign in and members can read everything there. The free newsletter on Substack is separate and open to everyone.

The films you had on Substack are now here. We’re emailing every paid Substack subscriber a personal link to move across: what you’ve already paid covers you until your Substack renewal, so you’re never charged twice. No email? Email us from the email you used on Substack.

Channel members get a monthly code from us. Enter it on the redeem page to unlock the site.

Merch is printed to order and shipped by our partner Fourthwall. Your order confirmation email has a tracking link, and replying to it reaches Fourthwall’s support team.

Because every item is made to order, we can’t take returns if you change your mind or order the wrong size, so please check the size guide. If something arrives damaged, misprinted or not what you ordered, contact Fourthwall within 30 days with your order number and a photo and they’ll replace or refund it.

Sign in before you check out. Zandlanders get 15% off and free shipping, applied automatically. See the shop.

At the bottom of your account page. It cancels any membership and deletes your account straight away.

Your email, your membership status and whether you want our emails. Email us for a copy of everything we hold.